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Where are you based?We’re proudly based in Deepcar, Sheffield, UK, and serve customers throughout the UK via our online store.
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Are you a family-run business?Yes, we’re a small, independent, family-run business with a deep love for animals – including our own cats, dog, horses, and sheep!
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Do you have a physical shop I can visit?At the moment, we are an online-only store, and we are planning to open one in the area.
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Do I need an account to place an order?No, account is not required, but creating one lets you track your orders, save addresses, and checkout faster in the future.
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How can I contact you if I have a question?You can reach us via email, our contact form, or message us directly on social media. We're happy to help you!
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What if something I want is out of stock?If a product is unavailable, you can sign up to be notified when it’s back in stock and we will email expected delivery day.
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Can I request a product you don’t stock?Absolutely! Let us know what you're looking for and we’ll do our best to source it for you.
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How can I hear about offers or new products?Sign up to our newsletter or follow us on social media for updates, deals, and exclusive offers.
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Do you offer subscription services for pet food or supplies?We’re working on launching a subscription option soon – stay tuned!
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Do you ship outside the UK?Currently, we only ship within the UK. We’re working on expanding our delivery options in the near future.
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How long does delivery take?We aim to dispatch all orders within 1 working day. Delivery usually takes 2–5 business days depending on your location.
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Do you offer free shipping?Yes, we offer free standard UK shipping on orders over £120. Shipping costs are calculated at checkout for smaller orders.
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What payment methods do you accept?We accept all major debit and credit cards, PayPal, and other secure online payment options.
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What should I do if my item arrives damaged?If your order arrives damaged, please contact us by email, as soon as possible.
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